FAQ & Customer Support

• Can I pick up in store?
• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)
• Do you offer free shipping?
• How does Best Buy fulfillment work?
• How do I process my return or exchange?
• How long will it take for my order to ship?
• What are my options for receiving my order?

See all articles in About Fulfillment →

• Eco-financing FAQs

• Can I customize the ClearCost estimate to reflect my personal situation?
• Can I filter the searches for products?
• Can I opt-out of emails and alerts from the enervee/ny marketplace?
• Does the enervee/ny marketplace show every product for sale in the US?
• Do I need to create a profile and sign in and use enervee/ny marketplace?
• How does buying from the Enervee/NY Marketplace help the planet?
• How do I cancel my order?

See all articles in The Basics →